Smartphone apps have become a big business
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Smartphone users have been warned about apps that can charge without knowledge or consent
The premium rate regulator, Phonepayplus, found two cases where smartphone apps had charged users without the users acknowledgement.
In one case, an app automatically sent out text messages that could cost the user £4.50 each. This app has now been shut down.
Phonepayplus has now issued more protection for consumers and has started a consultation so that the cost of an app is made clearer. They also hope to make the password requirements stronger so as to prevent children from buying items.
‘We need to be nimble and flexible in our approach. We know that the best regulation is one that works collaboratively with industry to pre-empt problems that harm consumers and damage markets,’ said Paul Whiteing, Phonepayplus’ chief executive.
By Lauren King
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